Products:
Big Case Marketing's Phone Monitoring Program Details
If your phone is not being monitored, you are losing cases weekly if not daily - guaranteed.
Why a Phone Monitoring Program?
Each year, Dr. McAnally sees tens of thousands of dollars wasted on marketing that is effective at making the phone ring but does not result in cases simply because the staff don't have the right tools to transition the phone call to a consultation and "close the deal."
It sounds like such an easy task but it typically isn't. The only way it becomes an easy task is if your staff are completely in control of each phone call. As the doctor you have no idea just how bad your phone is related to the lack of phone tools your staff command.
If you could only hear what went on, you would be horrified. In fact, the first few calls that you receive critiques back on from the Big Case Phone Monitoring Program will very likely horrify you. You're in the back treating patients and besides you have nice people answering the phone, right? Well, being nice isn't enough it also takes the right language, know how, and mind set about who controls each phone call.
There are 3 critical pieces in every practice related to your case acceptance. If any one of these 3 key components is broken, your case acceptance is automatically decreased. The Phone and how your staff are trained to use it is one of those very critical pieces. If that step is dropped, no matter how good your marketing or case acceptance skills, your results will be less than ideal and money will be wasted.
The truth is that as dentists we never gave our staff the right tools and training to start with so part of this is actually our fault as the doctor. Simply through our own ignorance - not by willful choice! The good news is you give your staff the coaching and the tools to fix your phone and make things work in your favor.
Who is The Big Case Phone Monitoring Program for?
- Any practice that invests money on external marketing
- Any practice that invests money on internal marketing
- Any doctor that solicits referrals from other dentists
- Any doctor seeking elective cases or fee for service patients
- Any doctor that feels they have excessive no shows or cancellations
Program Details
Platinum Level
- Monthly Staff Phone Program for Your Office
- Phone Script that Big Case adapts just for your specific practice
- Phone Slip that Big Case adapts just for your specific practice
- Up to 200 minutes per month of actual live inbound patient phone calls to the phone line of your choice. This is more sophisticated then a mystery call since these are live recorded calls of your real patients coming off your marketing or referral system.
- Monthly critique of an actual patient phone call to your office with grading report
- 2 telephone consult certificates with Dr. McAnally and Chris Mullins the Phone Success Doctor
- 6 months of previous class Phone Training CDs
- Monthly Cheat Sheets from previous 6 classes
Initiation Fee - $1147
Monthly Phone Success Program - $697
Gold Level
- onthly Staff Phone Training Program for Your Office
- Script that you can adapt to your specific practice
- Bi-Monthly Mystery Call Recording sent to you via mail
- Grading Report for Mystery Call
- 3 months of previous class Phone Training CDs mailed to your office
- Monthly Cheat Sheets from previous 3 classes
Initiation Fee - $997.
Monthly Phone Success Program $497.
4 month minimum commitment for both programs.
Application is Required to Verify Your Commitment to Hold Your Staff Accountable.
Click here for the Phone Monitoring Program application
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